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Computer Telephone Integration

Computer Telephone Integration

Samsung's CTI Suite is a simple-to-use and cost-effective tool which can improve the operation of almost any organisation, offering features such as database screen popping, PC-based telephone operation, message and contact management. Microsoft TAPI compliant, it is compatible with a wide range of industry standard software


OfficeServ Application Suite

Samsung OfficeServ Computer Telephony Integration (CTI) adds an exciting new dimension in meeting the challenges of managing communications and information. CTI provides you with a link between two previously separate systems, your telephone system and your PC, utilising the full power of both, and delivering substantial benefits in enhanced customer service and personal productivity.

Whether it's the "one click" convenience of dialing directly from your databases, having database records automatically "screen pop" for incoming calls, or managing your entire communications more easily and effectively from PCs, CTI provides the solution. Organisations can now integrate their computer networks and phone systems to create powerful business applications tailored to meet their specific communication needs.

Samsung has taken CTI one step further, by providing a range of packaged, fully integrated and seamless CTI applications that offer complete "turn-key" solutions. The Samsung OfficeServ CTI capability will ensure your business is ready to take advantage of the ever increasing range of CTI applications - an ongoing protection of your investment in the Samsung OfficeServ system.

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